Return and Refund Policy

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you can request a return or exchange under the following conditions:

Return Eligibility

  • Requests must be made within 7 days of receiving the order.

  • The product must be unused, undamaged, and in its original packaging.

  • Proof of purchase is required.

Non-Returnable Items

Certain items such as personal care products, undergarments, or customized items are not eligible for returns due to hygiene and safety reasons.

Refund Process

Once your return is approved and the product is received, the refund will be processed through your original payment method or as store credit within 7 to 10 business days.

Exchange Policy

If you prefer an exchange, we will send a replacement after inspecting the returned item.

For all return or refund requests, please contact us at swiftsouq3@gmail.com with your order details and a description of the issue.