FAQs

  • What is Swift Souq?
    Swift Souq is a UAE-based online store offering a variety of products with free delivery and cash-on-delivery options.

  • Do you offer cash on delivery?
    Yes, we offer cash on delivery across the UAE for your convenience.

  • Is delivery free?
    Yes, all orders include free delivery within the UAE.

  • How long does delivery take?
    Delivery usually takes 3 to 7 business days, depending on your location.

  • Do you deliver outside the UAE?
    Currently, we only deliver within the United Arab Emirates.

  • How can I track my order?
    Once shipped, you’ll receive an email or message containing your tracking details.

  • What if I receive a damaged product?
    Please contact us immediately at swiftsouq3@gmail.com with images of the product, and we’ll arrange a return or replacement.

  • Can I cancel my order after placing it?
    You may cancel your order within 12 hours of placing it. After shipment, cancellations are not possible.

  • What payment methods do you accept?
    We currently accept Cash on Delivery (COD).

  • Are the products original?
    Yes, all products are sourced from verified and reputable suppliers.

  • Do you have a return policy?
    Yes, returns are accepted within 7 days of delivery for eligible products.

  • How do I contact customer support?
    You can email us anytime at swiftsouq3@gmail.com.

  • Do you offer discounts or promotions?
    Yes, we regularly run seasonal offers and discounts.

  • Can I change my delivery address after placing an order?
    If the order has not yet been shipped, you may contact us to update the address.

  • Do you offer warranty on products?
    Some products come with supplier warranties, which will be mentioned in the product details.

  • Is my personal information safe?
    Yes, we use secure encryption technologies to protect your data.

  • Do you have a physical store?
    Currently, Swift Souq operates as an online-only platform.

  • How can I subscribe to your newsletter?
    You can subscribe using the newsletter form at the bottom of our website.

  • What happens if my package is delayed?
    We will notify you in case of any delay and ensure prompt delivery once available.

  • How do I report a problem with my order?
    Please email swiftsouq3@gmail.com with your order number and a description of the issue.